Frequently Asked Questions

Do You Take Insurance?

Yes, we use out-of-network benefits.

If you would still like to work with your insurance, your insurance may provide some reimbursement. To help, We can file out-of-network claims with your insurance on your behalf or provide a monthly superbill that you may submit to your insurance to get reimbursed for your sessions.

How Do I Discover What My Insurance Will Cover?

To find out what your insurance may cover, you can contact your insurance and ask if you have out-of-network mental health coverage.

We are here to help. Email us at benefits@vitalmindscounseling.com with

1. Your full name

2. The name of your insurance

3. Your member ID

4. Your date of birth

Other things you may want to ask about are:

• What your deductible is

• What your co-insurance payment will be

• How many visits do you get per year

• If you need authorization for your visits

• Details on how to submit a superbill

Contact us if you would like more guidance on determining what your insurance will cover.

Counseling Fees

Payment is due at the time of each session by credit card or an HSA/Flex spending account

• Individual Session $170 (45 minutes)

• Individual Session $225 (60 minutes)

• Couples Counseling: $200 (45 Minutes)

• Couples Counseling: $400 (90 Minutes)

What Is Your Cancellation Policy?

To cancel a scheduled Counseling session, a minimum of 24 hours before your session is required. If you don't give prior and timely notification, you will be charged the full fee for the missed session.

Under the law, as health care providers, we will give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

This estimate is called a "Good Faith Estimate" and explains how much your Counseling services will cost. Here are a few key things you should know about your Good Faith Estimate:

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• You may ensure that we give you a Good Faith Estimate in writing at least 3 business days before your Counseling services or item. You can also ask us for a Good Faith Estimate prior to scheduling.

• If you receive a bill that is $400 more than your Good Faith Estimate, you can dispute the bill.

• It's recommended that you save a copy of your Good Faith Estimate for your records.

For further information, visit www.cms.gov/nosurprises or call 800-985-3059.

We're here for you. Schedule an appointment today and take the first step towards getting help. Contact us now to learn more about our services.

We look forward to helping you on your journey!

Therapy can be vulnerable and new, so nervousness is natural. It can be scary to think of opening up or crying in front of someone new, perhaps fearing that it will be awkward and uncomfortable. The fear around that can feel overwhelming. Going to therapy, even when you are nervous, is not easy. It may take courage to take those steps. You reading this now shows you are already stepping in the right direction.

Therapy is a space where you can be yourself and bring up whatever is going on, including feeling nervous. Our counselors are committed to finding a way to care for your nervousness and ensure sessions are as comfortable as possible.

We're here if you'd like to talk about it.

Take your time to read through our website. If you sense that we could help you, you can reach out.

In your email to us, you can discuss what's on your mind. Once we understand your needs, we will help you choose the counselor that is right for you. Or, if you already have a counselor in mind, you may request them.

You can also ask us more about your counselor. You might be curious about their approach or their training and education.

The first few visits are meant to see if you and your therapist are a good fit. Therapists are trained differently, with different styles and skill sets. We were hoping you could find the right one and understand we aren't a fit for every client. During the sessions, you'll be able to know how comfortable you feel in sessions. Every counselor's approach is going to work for some. What's most important to us is that you find the right fit for you. We can explore that together.

It's normal if you don't feel ready to share everything

During sessions, you never have to discuss something you're uncomfortable discussing. Your therapist will guide you toward discovering what you feel comfortable sharing. Working at your pace, you can look at the tough stuff once you're ready.

You can also share with your counselor that you are nervous about opening up about something, and they will be able to talk about that too. Your feelings are welcome, as are your feelings about how you feel. Your therapist is here to help you with whatever is happening.

If you open up to your counselor, they will not think you are too sensitive. We are all unique and human. We know this because many of our clients have had the same fear (that people would think they are too sensitive).

We know what you are going through is shared through many years of working with people like you.

You're not being dramatic or "too much." Nothing you can say will cause your counselor to judge you. We all struggle, have our strengths and weaknesses, and suffer differently.

Whatever you're going through, we provide a comfortable space where your therapist will listen to you and give you their full support.

There is nothing more important than your privacy.

You might already know that you want to share sensitive information about your loved ones and don't want them to know what you've said. So we want you to know that unless there is an imminent danger to yourself or someone else, everything you share with your therapist is entirely confidential.

You can rest assured that you can talk about anything without fear of that information getting out.

If you have specific questions about how confidentiality works, you can ask In your email to us or at any time.

How long will therapy take?

You might be asking how long therapy will take because therapy is hard to fit into your busy schedule.

If this is true for you, we want you to know that, on average, our new clients start seeing positive effects after the first few sessions.

By that point, they feel a little calmer and hopeful that healing is possible.

The total duration of therapy varies from client to client. Some clients find 8-16 weeks to be enough to reach their goals. At the same time, other clients feel more supported by longer-term therapy.

You can work with your counselor to find the time that works for you.

What can I expect during the first session?

Overall, you can think of the first session as a free-flowing conversation through which you and your therapist can start getting to know each other. Your counselor will invite you to share more about yourself, and you can also share what's worked or not worked for your mental health in the past.

Some questions that your counselor may ask during a first session include:

• What brought you to therapy?

• Have you gone to therapy before? How did that go?

• What goals would you like to reach by going to therapy?

You can ask your counselor questions as well. You might be curious about the therapist's experience or how future sessions work.

The most important part of a first session is to notice how you feel during and after the session. If you feel safe, accepted, and comfortable with your counselor, you can discuss if you want to meet again.

How can I get started?

You can schedule an initial phone consultation in our online scheduler to get started. When you first call, you can share what's going on for you and ask us any questions.

By understanding your needs, we will help you choose the best therapist and schedule you for your first session.

Further Notes

The included "Good Faith Estimate" language modifies the Centers for Medicare and Medicaid Services model notice.

Get started by scheduling your first phone consultation today.